Scope
Pay Cycle Budgeting UK provides household budgeting support, not counselling, crisis support, social work, legal advice, benefits advice, financial advice or debt advice.
Policies and legal information
Safeguarding and Vulnerable Customers Policy
This policy explains how Pay Cycle Budgeting UK aims to respond safely where vulnerability, risk or safeguarding concerns arise.
Vulnerable customers
Customers may be vulnerable because of disability, health, bereavement, domestic abuse, financial difficulty, mental health, caring responsibilities, digital exclusion or other circumstances. The service aims to be patient, clear and respectful.
Reasonable adjustments
Where practical, communication can be adapted, information can be explained more simply, and customers can be encouraged to involve a trusted person if they choose.
Immediate risk
If there appears to be an immediate risk of harm to a person, emergency services or appropriate safeguarding services may need to be contacted.
Signposting
Where support is outside the service, customers may be signposted to relevant debt advice, benefits advice, legal advice, mental health, domestic abuse, safeguarding or emergency support.
Confidentiality limits
Information is treated carefully, but confidentiality may be limited where there is a serious risk of harm, legal requirement or safeguarding concern.