How to complain
Email hello@paycyclebudgeting.co.uk with your name, contact details, what went wrong, and what outcome you are looking for.
Policies and legal information
Complaints Policy
This policy explains how customers can raise a complaint about Pay Cycle Budgeting UK.
Response times
We aim to acknowledge complaints within 5 working days and provide a response within 20 working days where possible. If more time is needed, we will explain why.
What we review
We will review the service purchased, communication, delivery, customer information provided, payment details, and any relevant correspondence.
Possible outcomes
Depending on the circumstances, outcomes may include an explanation, correction, replacement document, partial refund, full refund, or refusal with reasons.
Regulated complaints
Pay Cycle Budgeting UK does not provide regulated financial, debt, benefits, tax, accountancy, mortgage, pension or investment advice. If a complaint relates to a regulated area, the customer may be signposted to the appropriate regulated body or advice organisation.