Who we are
Pay Cycle Budgeting UK provides household budgeting support. Email: hello@paycyclebudgeting.co.uk
Business correspondence address: [insert business correspondence address before launch].
Policies and legal information
Privacy Notice
This notice explains how Pay Cycle Budgeting UK handles personal information.
Information we collect
- Name and contact details
- Household income and bill information provided by the customer
- Pay cycle, payment dates, spending categories and household budget details
- Booking, payment and service history
- Support Rate evidence where a customer chooses to apply
- Communication records, forms, emails and call notes
- Call recordings where a recorded consultation takes place
Why we use information
- To provide household budgeting support
- To create and update customer spreadsheets
- To manage bookings, payments and subscriptions
- To respond to enquiries and complaints
- To check Support Rate eligibility where requested
- To keep records and protect the business from disputes
- To meet legal, tax, data protection and safeguarding obligations
Lawful bases
Depending on the situation, information may be used because it is needed to provide the service, because there is a legal obligation, because there is a legitimate business interest, or because consent has been given for a specific purpose.
Special category or sensitive information
Customers should only provide information needed for the budgeting service. If disability, benefits, health, vulnerability or safeguarding information is provided, it will be handled carefully and only where relevant to the service or support request.
Who information may be shared with
Information may be shared with trusted service providers such as website hosting, payment processing, booking, email, document storage and video-call providers. Information may also be shared where required by law or where there is a serious safeguarding concern.
How long we keep information
Information is kept only as long as needed for the purpose, legal obligations, dispute handling, tax records or safeguarding reasons. Support Rate evidence should be deleted once checked unless there is a clear reason to retain it.
Your rights
Customers may have rights to access, correct, delete, restrict or object to the use of their information, and to complain to the Information Commissioner’s Office.
Contact
Questions or data protection requests should be sent to hello@paycyclebudgeting.co.uk.