Why calls may be recorded
Calls may be recorded for record-keeping, quality, training, dispute prevention and to make sure customer information is captured accurately for the household budget.
Policies and legal information
Call Recording Notice
This notice explains how consultation calls may be recorded and handled.
Where calls take place
Consultations may take place using Google Meet or another agreed call method. Customers will be told before a recorded call starts.
Sensitive information
Customers should not share bank login details, card details, passwords, National Insurance numbers, claim references or unrelated private information during a call.
Retention
Call recordings should only be kept for as long as needed for the reason they were recorded, then deleted securely in line with the internal retention schedule.
Customer rights
Customers can ask about recordings by emailing hello@paycyclebudgeting.co.uk. Requests will be considered under data protection law and the privacy notice.